Frequently Asked Questions

Do you offer gift cards?

Shop BrowJoi currently does not offer gift cards at this time.

What are the payment options?

we accept PayPal, Credit/Debit, and if its an in store purchase Cash Payments.

What is your return policy?

If an item has been used or opened unfortunately it cannot be returned. 

However, if you wish to return an unopened/unused product, Please email us so we can properly accommodate you with either partial or in some cases full refund, depending on your particular needs. Email at browjoillc@gmail.com

I accidently put the wrong address, is there a way I can change this?

If you mistakenly put the wrong address, an incomplete address (i.e missing apartment number), or moved/moving before the package can be delivered to your place of residence please email browjoillc@gmail.com  right away so I can update your information.

If the shipping label comes up invalid on my end, I will email to figure out the correct address or if there's any missing information.

How often are orders shipped out?

Orders are shipped out each week on Tuesdays and Fridays. 

Just placed my order, when can I expect it?

Shipping takes between 7-10 business days.

 

How to fill out Shipping Information when you place your order

The Steps You Need to Know

When you fill out the shipping information to ensure that your shipping label is made correctly follow this template as shows

Street, Town/City, State, Zip Code

Optional/2nd Address would be your Building/Apartment Number